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Apprentice Support Analyst REF: LS140 - Chesterfield (S41 8NE)

Apprenticeship Funding - For eligibility please speak to us directly.

The Role
This business, which is based in the S41 area of Chesterfield, are looking to recruit a Business Admin Apprentice to join their busy team! If you are hard working, enthusiastic and ambitious then we want to hear from you!

Duties Will Include
  • Answering support calls from customers and engineers
  • Gathering call details, diagnosis and logging onto the system
  • Providing first fix over the phone or network
  • Raising quotations for replacement parts
  • Allocating engineer visits
  • Raising relevant paperwork for billing
  • Record keeping of problems and solutions for future reference
  • Monitoring network statistics, faults and other measures

    The Person
  • Passion for problem solving
  • Patience
  • Logical approach to work
  • Ability to work under pressure
  • Passion for technology

    Skills Required
  • Well organised
  • Able to plan work
  • Excellent communication skills
  • Ability to explain complex problems to non-technical customers

    The successful candidate will study a Level 2 qualification in Business Admin. This will be aided by an Assessor who will carry out all assessments as work based learning, within the workplace.

    Hours and Wage
    37 Hours Per Week. Monday to Friday 09:00 - 17:30 (5 o'clock finish on a Friday)
    £148.00 Per Week

    Progression Opportunities
    Progression onto a higher level qualification

    The Business
    When it comes to ideas, this business are all about sound ideas! This busy multi-tier technical support environment provide an efficient and effective service to over 20 thousand end customers. They proactively monitor and support music service devices and sound equipment over large corporate networks, rectifying faults remotely and over the telephone.

  • Vacancy Type: Admin
    Job Level: Apprentice/Trainee
    Town/City: Chesterfield
    Region: Chesterfield
    Hours: Full Time
    Salary: £148.00 to £148.00 Weekly
    Application deadline: 08 December 2017
    Start date: 18 December 2017

    Apply Now

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