Good Customer Service is key to the success of any business or organisation. In today's highly competitive marketplace, good customer service is often the only aspect which sets some companies apart from their competition.
Making every customer experience a positive one and ensuring every customer feels valued is essential for any business in order to retain existing, and obtain new, customers. Any individual within an organisation who has contact with customers plays a key role in providing a high level of service.
An Apprenticeship in Customer Service provides you with the skills to deliver excellent customer service and can be applied to hundreds of job roles across many different sectors, from retail to financial services, hospitality to sport and recreation.
Duties across the different sectors will vary but in most cases you'll be making sure customers are dealt with in a positive, reliable and pleasant way, whether that is by offering advice, answering questions, handling complaints or communicating effectively with lots of different people.
Customer Service - Level 2
The programme is delivered during normal working hours. Timescales for completion depend on the individual, but the qualification takes a minimum of 12 months.
This Apprenticeship is aimed at individuals who undertake a customer service role and recognise that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
Job roles may include: Receptionist, Administrator, Customer Support Officer, Customer Service Executive Officer.
Customer Service - Level 3
The programme is delivered during normal working hours. Timescales for completion depend on the individual, but on average the qualification takes between 18 to 24 months.
This Apprenticeship is aimed at individuals who are working in a customer service environment, delivering and managing service and accountable for the area of practice, working without direct supervision or on their own. These roles may include Supervisors or Team Leaders who can influence what happens at work, questioning the way things are done and suggesting improvements.
Job roles may include: Customer Relationship manager, Customer Service Team Leader, Senior Customer Advisor, Customer Service Executive Officer.