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Apprenticeships at Plusnet Leeds - Leeds (LS1 4PG)



About Plusnet 

Plusnet is a Yorkshire based ISP with a unique brand identity. It's a fast paced environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits. We believe in making a difference, team work and putting the customer first in everything that we do. It's an approach that's allowed us to keep delivering award winning products and services for nearly 20 years! 

Whatever your career ambitions, Plusnet is committed to giving you the skills and support that you need in order to achieve your goals; whether it's training and development or just a breather over a game of table tennis or pool! 

Of course there's lots of other reasons to work at Plusnet; we'll support you through a wide range of "Plusnetter" perks including free staff broadband & phone packages, pension, bonus & shares scheme and numerous discounts on items such as cinema tickets, mobile tariffs, city parking, gym memberships and much more! 


So, if you're looking to think creatively, challenge yourself and make the decisions that matter - we'd love to hear from you!


About the job 

This is a brilliant opportunity to gain a qualification whilst learning on the job and having fun whilst doing so! This isn't your everyday call centre role, our agents use wireless headsets to have proper conversations with customers; we don't use scripts. If you enjoy speaking to people and helping them out then this is the role for you!


We have a variety of roles available in the different points of a customer's journey which include Sales and Retentions, Provisioning and Technical Support. 


As an Apprentice you will… 

  • Work between 7:30am and 10:30pm, Monday to Sunday on a variety of different shifts 
  • Assisting customers on enquiries such as the best Plusnet packages, order updates and technical issues 
  • Provide excellent customer service, working in a busy call centre environment 
  • Work alongside The Source Academy to gain a qualification


To be able to succeed in this role, you must have the following skills and experience… 

  • To be able to thrive in a fun but fast paced environment 
  • Willingness to learn 
  • Have a desire to help 
  • Be comfortable talking to a variety of different people


The Source is an equal opportunities employer and positively encourages applications from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 


If you are under 18, we do have other roles with suitable shift patterns for young workers, please see our live vacancies at http://www.thesourceacademy.co.uk/job_search " 


"Due to the allocated shift pattern for this vacancy, unfortunately we are unable to accept applications from under 18's. This is due to the designated shift pattern for this position not fulfilling the Young Workers Time Directive, outlined here - https://www.gov.uk/rest-breaks-work/young-workers


Vacancy Type: Customer Service
Job Level: Apprentice/Trainee
Town/City: Leeds
Region: Leeds
Hours: Full Time
Salary: £13,100.00 Yearly
Application deadline: 16 November 2018
Start date: 23 November 2018

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