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Contact Centre Operations - Level 2

Contact Centre Operations - Level 2

Course Overview

This Apprenticeship is aimed at individuals who would like to work in a contact centre environment. Contact Centres are hugely important to the way businesses communicate with their customers, particularly retail and service organisations. 

The components in this Apprenticeship are:

  • Level 2 NVQ Certificate in Contact Centre Operations
  • BTEC Level 2 Certificate in Contact Centre Operations
  • Functional Skills in Maths and English
  • Employment rights and responsibilities
  • Personal learning and thinking skills 

Duration: The programme is delivered during normal working hours, making it a real opportunity to learn while you earn. Timescales for completion depend on the individual, but the qualification takes a minimum of 12 months.

Job roles may include: You might work in sales and customer service, helpdesk and technical support or web based channels. 

Go further: You can progress onto Contact Centre Operations Level 3 Apprenticeship. You could also apply for full-time, permanent roles such as Customer service and telesales agent, progressing into trainer, supervisor or service delivery manager roles as you build on your career.


If you would like to find out more about this Apprenticeship or any other Apprenticeship, contact us on 0114 263 5600 or complete this form and someone will call you back. 

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