Positive customer service is key to the success of any business or organisation. In today's highly competitive marketplace, good customer service is often the only aspect which sets some companies apart from their competition.
Making every customer experience a positive one and ensuring every customer feels valued is essential for any business to retain existing, and obtain new customers. Any individual within an organisation who has contact with customers plays a key role in providing a high level of service and has the potential to directly influence buying decisions and the quality of experience that a customer has.
What does an apprenticeship in customer service offer you?
An apprenticeship in the field of customer service will provide you with the skills to deliver excellent customer service, a skill that can be applied to hundreds of job roles across many different sectors, from retail to financial services, hospitality to sport and recreation.
At the crux of good customer service is communication. A customer service apprenticeship, therefore, allows you to take on and develop communication skills and put these into practice in a work environment.
The apprenticeship roles will differ across sectors however in most cases you'll be making sure customers are dealt with in a positive, reliable and pleasant way, whether that is by offering advice, answering questions, handling complaints or communicating effectively with a variety of people.
What skills can you learn during a customer service apprenticeship?
Customer service apprenticeships aren’t just valuable for improving the way you talk and behave with customers, they also provide you with the opportunity to develop a wide range of other skills that can be applied elsewhere.
- Communication and confidence
- Interpersonal skills and relationship building
- Dealing with conflict
What can you do after a customer service apprenticeship?
There is a huge range of opportunities you can go into following a customer service apprenticeship, including but not limited to:
- Customer Service Advisor, Operator or Supervisor
- Call Centres
- Customer Relationship Management
- Client Services
- Events Coordinating
Who can apply for a customer service apprenticeship?
The Source Academy offer a range of customer service apprenticeships to suit people at various levels, including Level 2 and Level 3 apprenticeships. There are no education or qualification requirements for our apprenticeships and you don’t need existing customer service knowledge, you simply need to be eager to learn and interested in working in a customer service environment.
What customer service apprenticeships do we offer?
The Source Academy offer a range of apprenticeship programmes for those looking to kickstart their career in the customer service field at various levels: