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Customer Service

WorldHost Customer Service Training

WorldHost customer service training has been used to train over one million people worldwide. The programmes provide a gold standard in training for any business that relies on day to day interaction with customers for success.

Course objectives

 • To provide an understanding of the importance of excellent customer service 

• To assist delegates to communicate more effectively and efficiently with customers 

• To assist delegates to demonstrate their attentiveness to customer needs 

• To provide delegates with an understanding of the value of retail

You can book onto the course by contacting the team on 0114 263 5600. 

WorldHost Customer Service Courses at The Source Academy

WorldHost Ambassador Workshop

The WorldHost Ambassador Workshop supports ambassadors or volunteers in providing a warm and friendly welcome and equipping them with the resources as they interact with and assist visitors to the UK. 


WorldHost Customers with Disabilities

The WorldHost Customers with Disabilities programme aims to increase awareness and sensitivity towards customers with disabilities. By having this knowledge, service providers can make people with disabilities feel more comfortable and welcome.


WorldHost Frontline Management Solutions

Frontline Management Solutions will help develop your staff into efficient and respected supervisors and managers. It covers all the most important areas they’ll need to cope with, from building teams to training, and uses exercises, case studies, practical examples and clear guidelines to give them the skills they need to achieve the best results.


WorldHost Principles of Customer Service

Our WorldHost Principles of Customer Service programme will give your staff the skills and knowledge to deliver excellent customer service that will give your business a great reputation.


WorldHost Sales Powered by Service

This programme will help them understand how they can influence customers’ purchasing decisions and the benefits of selling beyond the basics.


WorldHost Service Across Cultures

This programme will provide practical skills and advice to improve communication. It may also provide participants with some food for thought regarding how they communicate with colleagues from other cultures as we live and work in a multicultural community.


WorldHost Principles of Supervising Customer Service

Our WorldHost ‘Principles of Supervising Customer Service Performance‘ programme gives your managers and supervisors the skills to build a real customer service culture in your business - from the top down.

WorldHost recognition is the ‘must have’ badge for customer service. It’s a great way to attract new business and get your existing customers to keep coming back – delivering a real boost to your bottom line. When customers see your WorldHost Recognised Business logo, they will know that you have made an investment in giving them a great experience, and that your staff will give them the attention and service that they deserve.

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