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Hospitality


Hospitality Programmes

Hospitality service roles can be found in a wide range of leisure and retail organisations as well as in private and public sector businesses. Within this industry there are a variety of specialist skills roles including: Concierge; Guest Services Associate; Meeting Coordinator; Catering Manager; Back Office Assistant; Housekeeper; Maintenance Worker; Barista; Bartender; and Catering Assistant.

This industry is primarily customer facing, although some roles require working out of the customer’s eye-line to ensure services run smoothly. People in these roles are usually friendly and have a professional manner that is welcoming.

These roles require a strong sense of professionalism, accuracy, attention to detail and problem solving. People in this role are able to work under pressure or to tight deadlines to provide immediate solutions to problems the customer may encounter.

Hospitality roles are an excellent starting point for those wanting to develop a career in a managerial role, become an entrepreneur or self-employed, or as a higher professional in this area.

Hospitality Team Member – Level 2

This Apprenticeship Standard is aimed at individuals who interested in building adaptable skills across a range of hospitality roles. You will be able to choose a specialism during your modules so that you can pursue a specific career route. Whatever the role you undertake, there will be an emphasis on developing your hospitality and customer service skills so that you can build an understanding customer needs and the suitability of services or products of the business to these needs.

Duration: 12 months

Job roles may include: Receptionist, barista, waitress, catering assistant, maintenance assistant, or events assistant.

Go further: This apprenticeship provides an ideal stepping stone into the hospitality industry. You can go on to study Level 3 or Level 4 qualifications in management subjects.  

For further course information, click here.

Hospitality Supervisor – Level 3

This Apprenticeship Standard is for those who are looking to become senior members of the hospitality team. The majority of supervisors’ skills and knowledge are the same, but supervisors may specialise in certain areas or work across a variety of functions within their organisation. People in this role offer fantastic customer service and are capable of supervising hospitality services

Duration: 12 months

Job roles may include: Receptionist, catering manager, maintenance supervisor, or events co-ordinator.

Go further: This apprenticeship provides an ideal stepping stone into the hospitality industry. You can go on to study a Level 4 qualification as a Hospitality Manager.  

For further course information, click here.

Hospitality Supervisor – Level 4

This Apprenticeship Standard will allow you to consolidate your skills and knowledge as a Hospitality Manager in your chosen industry. Hospitality managers have a high level of responsibility and are accountable for fulfilling the business vision and objectives which requires excellent business, people and customer relation skills.

Duration: 18 months

Job roles may include: Café manager, reception manager, maintenance manager, events manager, wedding events manager.

Go further: You will be able to pursue a career in the Hospitality industry, perhaps opening your own business in this area. Alternatively, you could go onto study a Degree Apprenticeship in Management.

For further course information, click here.

Latest Vacancies

Chelmsford Plastic Warehouse Trade Counter & Warehouse Apprentice

Ref: LS466
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Salary: £180.00 Weekly

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Ref: LS471
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Ref: LS472
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Ref: LS512
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