T: 0114 263 5600

Our Customer Promise

Our Customer Promise

The Source Sales and Recruitment Team are committed to delivering the best customer service. If we don't get something right the first time we would like to hear from you so that we can keep improving the service we provide. If you are not happy with our service you can click the ‘rate our service’ button at the bottom of our emails, or we can supply you with a business evaluation form to complete. 

All of our learners and employers are entitled to expect our team to: 

  • Return customer telephone calls in 24 hours
  • Respond to customer emails in 24 hours of receipt 
  • Deliver a professional and confidential service at all times 
  • Make a quality call to client 1 week after learner starts 
  • Match the right candidate to the right opportunity 
  • Complete admin promptly and accurately for employers and candidates 
  • Make quality call to client after 3 months 

What you can expect from us for the employer:

  • A free comprehensive and flexible recruitment service
  • Advertisement & promotion of apprenticeships
  • Pre-screening test and sifting of application forms or CVs
  • Assistance with conducting interviews, with interview rooms available at The Source
  • HR support and action planning for small businesses
  • Pre-employment training programme for applicants
  • Skills matching of local job-seekers against vacancies
  • Advice on up-skilling for existing staff, potential sources of funding for this and other types of training
  • Advice and support on all aspects of employment
  • Regular contact from our team to offer continuous support and advice
  • Referral to partners and other agencies for specialist advice and support

What you can expect from us for the candidate:

  • Information, advice and guidance whilst actively seeking employment
  • Support in finding the right career choice and most suitable learning environment
  • Offer constructive, impartial and confidential feedback to all our candidates
  • Be transparent in the way we work
  • Be open to everyone interested in the opportunities we offer
  • Respond to new ideas and look for new ways to offer support 

View All Vacancies