Routeway Programmes

Are you keen to work in Administration, Warehousing, Customer service, IT or Marketing?

Join one of our exciting Routeway Programmes today.

  • Training programmes lasting 4 days – Monday to Thursday
  • Guaranteed interviews on the Friday of each week
  • Upskill your CV with L1 Customer Service, L1 Stress Awareness and L1 Work skills
  • Programmes include: Business Admin, Customer Service and Sales, Warehousing, Food Safety and Hospitality
  • Held on-site at The Source, 9.30 am to 3.30 pm
  • Networking opportunities and real-life talks from people carrying out the role who already work in the sector
  • Learning skills to make you interview-ready and gain employment
  • Free to attend
  • Refreshments provided

Get in touch to book your place and find out more: apprenticeships@thesourceacademy.co.uk

Sector Work Academy Programme

Qualifications:

Level 1 Award in Workskills

Level 1 Award in Principles of Customer Service

Level 1 Award in Stress Awareness

 

Thurs 16th Sept 

Fri 17th Sept

Mon 20th Sept

Tues 21st Sept

Wed 22nd Sept

9.30 am to 12 pm

Enrolment

Induction

Advice and guidance

Interview techniques – improving your interview skills

Meeting customers’ needs – principles of customer service, developing a positive relationship with the customer

Understanding stress – identifying good and bad stress, the causes of stress

Interviews – onsite / via Teams

12.45 pm to 3 pm

Understanding the workplace – self-assessment, positive behaviours and making a positive impact   

Understand your chosen sector – business admin, warehousing, retail etc. 

Customer service role – ensuring a positive customer experience, working in a customer service team, best practices in delivering excellent customer service 

Understanding stress – identifying how to cope with stress

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