Are you keen to work in Administration, Warehousing, Customer service, IT or Marketing?
Join one of our exciting Routeway Programmes today.
- Training programmes lasting 4 days – Monday to Thursday
- Guaranteed interviews on the Friday of each week
- Upskill your CV with L1 Customer Service, L1 Stress Awareness and L1 Work skills
- Programmes include: Business Admin, Customer Service and Sales, Warehousing, Food Safety and Hospitality
- Held on-site at The Source, 9.30 am to 3.30 pm
- Networking opportunities and real-life talks from people carrying out the role who already work in the sector
- Learning skills to make you interview-ready and gain employment
- Free to attend
- Refreshments provided
Get in touch to book your place and find out more: apprenticeships@thesourceacademy.co.uk
Sector Work Academy Programme
Qualifications:
Level 1 Award in Workskills
Level 1 Award in Principles of Customer Service
Level 1 Award in Stress Awareness
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9.30 am to 12 pm |
Enrolment Induction Advice and guidance |
Interview techniques – improving your interview skills |
Meeting customers’ needs – principles of customer service, developing a positive relationship with the customer |
Understanding stress – identifying good and bad stress, the causes of stress |
Interviews – onsite / via Teams 12.45 pm |
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12.45 pm to 3 pm |
Understanding the workplace – self-assessment, positive behaviours and making a positive impact |
Understand your chosen sector – business admin, warehousing, retail et |
Customer service role – ensuring a positive customer experience, working in a customer service team, best practices in delivering excellent customer service |
Understanding stress – identifying how to cope with stress |
