Routeway Programmes

Are you keen to work in Administration, Warehousing, Customer service, IT or Marketing?

Join one of our exciting Routeway Programmes today.

  • Training programmes lasting 4 days – Monday to Thursday
  • Guaranteed interviews on the Friday of each week
  • Upskill your CV with L1 Customer Service, L1 Stress Awareness and L1 Work skills
  • Programmes include: Business Admin, Customer Service and Sales, Warehousing, Food Safety and Hospitality
  • Held on-site at The Source, 9.30 am to 3.30 pm
  • Networking opportunities and real-life talks from people carrying out the role who already work in the sector
  • Learning skills to make you interview-ready and gain employment
  • Free to attend
  • Refreshments provided

Get in touch to book your place and find out more: apprenticeships@thesourceacademy.co.uk

Sector Work Academy Programme

Qualifications:

Level 1 Award in Workskills

Level 1 Award in Principles of Customer Service

Level 1 Award in Stress Awareness

9.30 am to 12 pm

Enrolment

Induction

Advice and guidance

Interview techniques – improving your interview skills

Meeting customers’ needs – principles of customer service, developing a positive relationship with the customer

Understanding stress – identifying good and bad stress, the causes of stress

Interviews – onsite / via Teams

12.45 pm

12.45 pm to 3 pm

Understanding the workplace – self-assessment, positive behaviours and making a positive impact

Understand your chosen sector – business admin, warehousing, retail et

Customer service role – ensuring a positive customer experience, working in a customer service team, best practices in delivering excellent customer service

Understanding stress – identifying how to cope with stress

 

 

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