Training - Terms & Conditions


Bookings should be made by completing a ‘Booking Form’ and returning it to Bookings can also be made online at


Credit and Debit Card payments can be made through our website, or by calling Reception on (0114) 2635600 This is a secure service. Invoices must be paid 30 days prior to the training start date, or where bookings are made within the 30 days, payment must be paid within 48 hours of making the booking. For individual bookings, payment must be made when booking. Bookings are not secure until payment is received, and funds have cleared.

Cancellation Policy

We reserve the right to cancel any course at any time without liability. In the unlikely event of this happening, delegates would be offered an alternative date, course or a refund. We reserve the right to alter course contents without prior notice as all our courses are constantly updated to maintain a high standard of quality. If you need to cancel your booking, please do so in writing via email to The following charges will apply:


Notice Period

Administration Charge

14 days or more prior to course start

£25.00 + VAT Charge

Less than 14 days prior to course start

100% Charge

Booking Alterations

All alterations made to the original booking once this has been processed and notification sent will be subject to an administration fee. These are outlined in the table below:



Administration Charge

Transfer a delegate from one course to another

£50.00 + VAT Charge

Changing the delegate taking the course

£50.00 + VAT Charge

Alterations to dates of the course

£50.00 + VAT Charge

Late Arrivals / Non-Attendees / Not Completing all Dates of the Course (Including Coursework)

If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel that you will gain insufficient knowledge in the time remaining. This includes the non-submission of coursework before or after the course. In all cases, the full course fee remains payable. The table below outlines the charges:


Administration Charge

Delegate does not attend the course

100% Charge

Delegate arrives late

Tutor can refuse training; 100% Charge

Delegate does not complete coursework

£80.00 + VAT Charge

Course Times

Course times are provided on the Course Notification document that is sent to the person who has booked the course.

Replacement Certificates

Replacement certificates will be charged at £50 + VAT.

Re-sitting Examinations

If a delegate requires a re-sit to an examination, they must arrange this through the Training department email, Examination re-sits will be charged at £60 + VAT.

Security Course Bookings

Please be aware that a criminal conviction may prevent you from applying for an SIA Licence. You should contact the SIA directly to discuss any concerns you may have before booking a place on a course. It is the responsibility of the delegate to check this information prior to booking, as no refunds will be given if the full course is attended. Please ensure you read the joining instructions thoroughly. If you do not bring the correct ID and a passport-sized photo on the first day of the training, you will not be able to attend the course and the full cost of the course will apply.

First Aid Bookings

To be eligible to attend a two-day requalification course, candidates must be in possession of a valid First Aid at Work Certificate. Re-qualification can be taken up to three months before the initial expiry date and up to one month after the expiry date. If the candidate has attended an Annual Refresher course at any time within the three-year certification period and can provide proof by means of certification, the re-qualification course can be taken up to three months after expiry. When booking candidates onto the First Aid Re-qualification and First Aid Annual Refresher courses we require a copy of their current First Aid certificate sending with the booking form. This can be sent to and this will be stored in our records.

Commercial Training Privacy Statement

We collect data to secure your place on the course and process invoicing. This information will help our staff provide relevant and appropriate information, advice and guidance and meet your specific needs. This information will be stored securely for five years from the date of completion. We may contact you in these five years to track your progress or provide additional information, advice and guidance in relation to appropriate course availability.

Read our full privacy statement to see the data we collect and how we use it.

For any enquiries regarding commercial training please contact

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