Training - Terms & Conditions

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  1. Bookings
    Bookings should be made by completing a Booking Form and returning it to Eleanor Spence, The Source. 
    Alternatively, you may e-mail it to eleanor.spence@thesourceacademy.co.uk or Fax 0114 263 5700.
     
  2. Payment
    Payment should be made prior to the course start date against our invoice. 
    Alternatively, payment made by cheque in advance along with your booking is acceptable.
     
  3. Cancellation Policy
    If you have to cancel the course, the following charges will apply:
    • Less than 1 weeks notice given prior to first day of course - Full cost applies
    • Less than 2 weeks notice given prior to first day of course - 50% cost applies
    • More than 2 weeks notice given but less than 4 weeks to first day of course - 25% cost applies
    • More than 4 weeks notice given prior to first day of course - No charge

      All concellations must be done in writing by sending an email to eleanor.spence@thesourceacademy.co.uk
  4. Transferring candidates from one course date to another
    • Less than 2 weeks notice given prior to first day of course will incur an administration fee of £50 +VAT
    • Less than 1 weeks notice given prior to first day of course

      One candidate may be substituted for another at any time prior to the course date – no fee is charged. 
      This must be done in writing by sending an email to eleanor.spence@thesourceacademy.co.uk
       
  5. Late Arrivals / Non-Attendees
    If you arrive late for a course, or are absent from any session, we reserve the right to refuse to accept you for training if we feel that you will gain insufficient knowledge or skill in the time remaining. In all cases, the full course fee remains payable. 
    (Minimum attendance requirements are set by the accrediting bodies).

    If you do not attend a course, and have not previously informed us, the full course fee remains payable.
     
  6. Cancellation of Courses
    We reserve the right to cancel any course if there are insufficient numbers to run a viable course. 
    In these circumstances, you will be given as much notice as possible and the option to transfer to another course date, or receive a full refund of any fees paid.
  7. Replacement Certificates
    Replacement Certificates will be charged at £30 +VAT
     
  8. Re-sitting Examinations
    If a candidate is required to re-sit an examination, they must arrange a suitable date and time with the invigilator. 
    Examination re-sits will be charged at £30 +VAT per hour
     
  9. Security Bookings
    Please be aware that a criminal conviction may prevent you from applying for a SIA Licence.
    You should contact the SIA directly to discuss any concerns you may have before booking a place on a course on 0844 892 1025. 
    It is the responsibility of the candidate to check this information prior to booking as no refunds will be given if the full course is attended.
     
  10. First Aid Bookings
    When booking candidates onto the First Aid Re-qualification and First Aid Annual Refresher courses we require a copy of their current First Aid certificate sending with the booking form.


    To be eligible to attend a two day re-qualification course, candidates must be in possession of a valid First Aid at Work Certificate. Re-qualification can be taken up to three months before the initial expiry date and up to one month after the expiry date.

    If the candidate has attended an Annual Refresher course at any time within the three year certification period and can provide proof by means of certification, the re-qualification course can be taken up to three months after expiry. 

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